Seasoned Service Delivery Leader. Creative Design Enthusiast. Virtual Assistant Aspirant. Data Entry Machine. 10 strong years of experience in the BPO industry equipped me with the necessary knowledge and skills on how to deal and transact with different types of clients and customers, manage people, build a strong foundation on system and process improvements, streamline policies, translate customer feedback to strategies and tactical solutions that I believe is a great foundation for freelance work. I have handled various accounts on sales, telemarketing, online travel booking, billing, and technical support. I am confident that with the said knowledge and skills and my attempt to be a freelancer will open up more opportunities for me to be able to push my limits, make my clients happy and practice my creativity and craft. I’m a dedicated and committed person to the work that I do; I put my focus and heart in it. I am open to feedback and is very collaborative and has been an expert in meeting deadlines. Integrity is also an important quality that I’m proud of as I believe that it’s difficult to work with someone that you don’t trust and has no credibility. I decided to venture to this exciting and new adventure in my life and career and letting go of my home for almost 10 years which is a tough decision because I wanted to try something new that is something that I can be proud of and help me maximize my time as I’ve been diligently driving for more or less 3 hours every day to go to work. I assure you that I will do my 200% best to be a value add to your team and strong partnership with you to meet and exceed your expectations. Thank you for reading my profile and I’m looking forward to partner with you in the future!