• Training to new joiners and helping them in their accreditation in process • Providing the floor support to new hires in terms of business process queries relating to back-office, NatWest Intermediary Partners (Focus Solutions), GMS • Designed a module which explains the key factors of new system named as NatWest Focus Solutions which is very useful to the entire team especially the new joiners • Designed a workout to differentiate the CMS and Focus Solutions Now, being a part of Vals & Offers Team in same Mortgage Operations, and working as a Senior Associate in Mortgage Operations. • Awarded with ‘Spot Ovation’ for processing highest number of cases in a month with zero error. • Awarded with ‘Star of the Month’ for distinguished performance within the team.