I am a Business and end-user focused Network / System Administrator with ten years of experience in installation, testing, upgrading, troubleshooting, and support and maintenance of LANs/WANs combined with management experience. A committed team player with excellent management skills, setting accountable and attainable goals and expectations. Approachable and communicative with an exceptional ability to quickly master new systems and methods. Resourceful and reliable, surpassing end user and customer expectations. Specific areas of expertise include: * 2000 / NT Administration * Helpdesk Support * Hardware/Software Installation and Configuration * Microsoft Exchange 2000 * Active Directory * LAN/WAN Troubleshooting & Resolution * Citrix Metaframe XP * Disaster Recovery