I have worked as Norton Support so I have customer experience as well as Technical Support experience. I had good Customer Reviews which helped me getting promoted to Quality Analyst. I worked on chat support as well as on voice support. I dealt with variety of customers from US, Australia, New Zealand, Middle East and from India too. Having experienced as Quality Analyst I have listened to the customer where he agrees and when he gets uncomfortable. My experience has helped me in dealing with anybody in my personal life also. I have become much more calm when it comes to dealing with people as I was not only solving the issue of the customer but could feel that the customer was in dire need of help which is why he/she was contacting. While the customer was in haste and uneasy regarding the issue he/she was facing but talking to me makes the customer enjoying the conversation and thanking me later. I have experience in documenting the case on SFDC tool and worked on Avaya. I have currently moved to an IT company so I am now working on Jira tool also I am active on Dialpad. I have better understanding to learn from Knowledge based article which is why I was also made the Subject Matter Expert within 6 months of work experience. I believe in delivering solution and telling how it can be fixed by themselves if they encounter it again to the customer with satisfaction rather than just fixing it for now without informing why it took place and how it can be avoided in future.