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Administrative & Secretarial Customer Service & Account Management

Shopify/Customer Service/Email Support

$6/hr Starting at $200

  • Provide customer support through email and chat
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Have the ability to assess customers’ needs and provide the correct answer, troubleshooting, or method for a positive customer experience
  • Complete order fulfillment - send Purchase Orders, confirm Sales Order, verify Invoices, ensure that orders are being fulfilled in a timely manner
  • Other miscellaneous tasks as related to online product and project management

 

About

$6/hr Ongoing

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  • Provide customer support through email and chat
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Have the ability to assess customers’ needs and provide the correct answer, troubleshooting, or method for a positive customer experience
  • Complete order fulfillment - send Purchase Orders, confirm Sales Order, verify Invoices, ensure that orders are being fulfilled in a timely manner
  • Other miscellaneous tasks as related to online product and project management

 

Skills & Expertise

Customer ServiceEmail SupportGmailOrder FulfillmentOrder Processing

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