Oracle Certified Implementation Specialist having over 4 years of experience in Oracle Service Cloud (RightNow CX). Experienced in configuring the agent desktop and automating business processes using contextual workspaces, workflows, agent scripting, business rules, custom objects and custom scripts. Hands on experience on development and customization of Agent Desktop using RightNow SOAP API’s, RightNow Connect Services and Dot Net Add-Ins. Customization of Customer Portal Pages, UI Customization and Custom widget development. Has extensively worked on various integrations involving RightNow-OPA and RightNow-Siebel, OPA – Siebel and RightNow To Field Service Cloud. Also having experience in implementing cloud solutions for Oracle Policy Automation (OPA)