Designs research and strategy at the screen, application, organization, and eco-system levels. Has direct experience with user experience research methodologies such as card sorting, usability testing, ethnographic research, customer interviews, journey mapping, task analysis, surveys and focus groups. As a skilled social sciences researcher, knows which methods to use when. Possesses senior level experience as a usability test facilitator/moderator, with a demonstrated professional demeanor, and an ability to put research participants at ease. Experienced in test methodology selection, experimental design, participant recruiting management, screener creation, surveys, online moderation, ethnography, statistical/quantitative/qualitative analysis, site analytics, reporting, and presentations. Possesses excellent knowledge of user-centered design methods and best practices. Has extensive experience and comfort in conducting iterative user testing in a fast-paced Agile environment, strong project management skills, expertise in preparing and making formal presentations, and knowledge of accessibility guidelines. SurveyMonkey, WebEx, Jira, Confluence, Excel, Miro, and other tools.