I am an expert in the call center industry with 5 years of experience in billing, sales, retention, fraud, escalations, and technical support. I can say that my most vital competency is when I became a Subject Matter Expert for Technical Support and Telecommunication accounts. I also help Trainers and QAs when it comes to calling scripts. 

Recently, I became a top agent in QANTAS and I was hired to become a VA for one of the clients that we have in QANTAS and worked for him for 6 months, helping him with tasks, answering emails, travel planning, and setting up meeting schedules. I also have a top agent certificate from all of the call center companies that I have worked with. I may not have experience yet working as a freelance but I do have skills that every top-rated freelancer has and I know that my skills are at the same level as the top-rated I still wanted to improve and enhance myself. 

I always make sure to finish my work on time and provide the best quality of work, I'm always been a creative person and also a top performer so this will help me maximize my effectiveness. I have worked with big brands such as TELUS, VXI Global, TELETECH, QANTAS Airways, AT&T, Toshiba, etc. 

SOFTWARE and APPS I USE: 

• ✔️AVAYA 
• ✔️SLACK 
• ✔️CRM (BOTH IN-HOUSE AND COMMERCIAL) 
• ✔️SALESFORCE 
• ✔️GOOGLE SUITE 
• ✔️MICROSOFT OFFICE 
• ✔️OUTLOOK 
• ✔️CANVA PRO 
• ✔️FACEBOOK 
• ✔️INSTAGRAM 
• ✔️LINKEDIN 
• ✔️And Many More!