• Team work Supportive, facilitator, organised, co-ordinator, deliverer, imaginative, delegator, open-minded • Leadership Dynamic, motivator, team-builder, confidence booster, energetic, capable, outward looking, accountable, visionary • Interpersonal Skills Listener, adviser, counsellor, politically aware, initiator, professional, co-operative, constructive, assertive • Customer orientation Welcoming, friendly, caring, approachable, constructive, Accommodating, tactful, diplomatic, tolerant • Oral communication Educator, trainer, communicator, presenter, promoter, influencer, humorous, empathetic, telephone skills • Networking skills Initiator, trustful, personable, relationship-builder, persistent developer, resourceful, respected