? Managing Hourly and EOD Reports. ? Responsible of making weekly and monthly dashboards. ? Providing various Monthly status reports other ad-hoc requests for the senior management. ? Accountable for assisting in MIS Reporting, Project Management. ? Conceptualize, design and implement MIS reports as required by management information needs. ? Day to day follow up and coordination with different teams to ensure timely flow of MIS. ? Work with business units/Project Manager to design and develop solutions to key business problems ? Analysis of raw data to identify new performance metrics ? Analyze the data and help the business use the same for decision making. ? Understand requirements, design formats, deploy formats, follow up with Business development Team, Client Services Department and Quality team and validate data. ? Managing Queues (Work assigning amongst the team) on daily basis. ? Core team member of application changes & automation team for COE. ? Preparing the process reports / dashboards for external & internal customers. ? As a SME transitioning the process remotely& preparing the training modules. ? Imparting the knowledge to the team members by conducting trainings. ? QA’er for the process, which includes providing constructive & consistent feedback to the team members. ? Ensuring adherence to laid down procedures & giving feedback where in changes is required. ? Responsible for doing various RCA’s & analysis e.g. RCA on accuracy & doing Variation analysis for touch time.