A highly personable customer service representative/manager with more than 10 years of experience in account management, team lead, coaching, sales processing, and call-center operations within the insurance, technical, telecommunication, customer care, and financial industries. • Talent for identifying customer needs and presenting appropriate company product and service offerings. • Meet and exceed clients’ expectations, to give their customers satisfaction and brand loyalty. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to clean and quality sales. • Expertise in resolving escalated customer service issues. • Good telephone etiquette skills. • Strong verbal and written English communication skills. • Good organizational skills. • Strong ability to multitask. • Ability to communicate over the telephone effectively. • Proficient with Microsoft Office System, Zendesk, Trello, X-Lite, Five9, Vicidial