Experienced professional managing a team, with 17 years experience in the call center industry. 12 years experience as a team leader. Has background in quality assurance, customer service, technical support. Handled different types business for North American companies as part of the call center workforce. Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives. Ability to effectively manage self through change by making adjustments. Going above and beyond for customer satisfaction.