Proactive technical communications professional with over 20 years experience working with and/or leading small to high-level technical communications initiatives for start-ups, companies and corporations in the US, Canada and Europe. Highly organized in thoughts and actions with demonstrated skills to successfully deliver materials in multiple forms -- online, print and media. Pleasant, yet effective, relationship building skills. Extensive experience in developing and producing documentation including -- SDLC (scope, functional specifications, technical specifications, test plans, test scripts, user guides, release notes, support), Training and Education (reference guides, quick reference cards, facilitator and participant manuals, train the trainer, classroom and eLearning programs, post-program support), Operations (SOPs, SLAs, industry reports and articles), Ghostwriting (corporate messaging, executive communications, academic and commercial novels, proposals and publications).