Hi, This is Yogesh from Pune city, India. I have done my "Bachelor of Commerce" degree from Mumbai University. I have around 12 years of phone and email support experience working for US companies like HP, EDS and Allscripts Healthcare Solutions. Providing excellent client experience is my main goal. I am a kind, polite, dependable and hardworking person with high integrity. I am good at rapport building and empathizing with customers. I have experience using CRM tools like Salesforce.com, Service-now, HP service center, and BMC Remedy.