I am an Engg with 6 years of experience in Server Support and Technical Support worked on very large environment remotely, Worked on Oracle Reports for Oracle apps very good knowledge of Sharepoint and MS Exchange server Windows Server 2003 & 2008........ • Provide L1, L2 support, Remote support, making MIS, coordination with user and Junior Engineer. • Provide Software, Hardware and Network Support, as well as Operating System loads and organizational. • Troubleshooting virus related problem and installing Antivirus. • Creation , Modification and Managing Active Directory • Installing and troubleshooting operating system (win98, Win XP, Win 2000, Win 2003 and Win 7. • Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues. Internet access for the LAN through Proxy setting. • Configuring Microsoft outlook for user and troubleshooting Mail Problem. • Performing troubleshooting on assigned ticket and resolve the problem within SLA. • Installation Configuration of Print devices (Network printers like, hp LaserJet 2200, hp LaserJet 2300, hp LaserJet 2420, hp LaserJet 4250, hp LaserJet 5000, hp LaserJet 5100 and local • Operating system/Software: - Windows 98/NT/2000/XP (Home & Professional)/Vista/7 & Windows 2003 server implementation. Microsoft Office all versions. Antivirus, Norton, McAfee, AVG, software’s, Outlook Express and Microsoft Outlook related problem. • Hardware: - Intel based PC system, Server & Desktop. Computer Assembling and troubleshooting at card level. Wi-Fi, Printer, Scanner, Modem, and other peripherals Drivers installation • Networking: - Domain based and peer based networking between windows O.S, Crimping and Cabling with Switches & Hubs • Windows XP (Desktop) Image Creation and Deployment of the Image on Production Workstations • Providing Support for Lotus 6.5.3. • Formation of reports for representation of daily stats of