A write up should be captivating, free flowing and enjoyable with the ability to communicate the key message. Making a technical write up easy to understand to non-technical personnel is the ultimate goal. My job is to ensure that technical information is presented in the simplest way possible. I major in producing technical documents to act as guidance to different kind of users—such as developers, end users, QA etc—to assist implement or understand procedures on how to accomplish a process. These documents include: How-To documents, user manuals, API documentation, SRS documents, Policy documents among others.