? Perform wireless device monitoring and interacting with vendors ? Involved in database computations of storing and retrieving client data using SQL Server 2000 in Windows Server 2003. ? Recommending improvements to enhance technical capabilities of the system and reduce operating costs. ? Provide detail support and troubleshooting for Blackberry, Apple, Nokia, LG, Samsung, Motorola, HTC and HP devices on CDMA GSM and HSPA Network. ? Respond to customer request for support assistance, troubleshooting and problem solving for both software applications and hardware. ? Participated in new module implementation and upgrades. ? Knowledge of RIM OS, iOS, Android and Windows Mobile operating systems. ? Provided step by step support for email setup on both Mobile devices and Computer System. ? Maintain regular communications regarding network issues, application issues and any procedural changes with other team experts. ? Adjust and prepare invoices to reflect sample charges, handling fees, customer fees, price adjustments, freight adjustments, and discounts in accordance with company policies and procedures ? Review and audit documents such as time sheets, purchase orders, BOLs, or charge slips. ? Perform bookkeeping including posting data and keeping other records concerning costs of goods and services and the shipment of goods. ? Calculate daily/weekly earnings to be paid to the drivers to meet weekly payroll deadline; route the master payroll file to payroll department. ? Work in conjunction with other departments (collections, operations, sales) to investigate and improve the billing and payroll process and account profitability. ? Investigate driver pay questions or concerns; issue payroll adjustments in case of under or over payment to the drivers.