VoIP Infrastructure and systems lead to install, configure and support Voice over Internet Protocol data convergence solutions for national banking and technology manufacturing firms. Traveled nationally to manage, implement, train and support VoIP and client base teams to assure project completion and customer satisfaction. Completed site VoIP installation projects on time and on budget. • Led VoIP implementation strategy meetings involving standardization of best support practices, troubleshooting methodologies and site project oversight. • Led VoIP deployment team in desk side validation, site readiness, cutover and hand-off strategies. • Provided daily administration support of Cisco VoIP systems and desktop phones, including move-add-changes, connectivity resolutions and cable remediation solutions. • Collaborated with third-party vendors and led network infrastructure teams in providing post network installation support. • Maximized user functionality through training and support programs. IT infrastructure deployment includes Wintel and Cisco platforms. Achievements: • Substantially reduced call failures, overhead and operation cost by decommissioning legacy Nortel PBX and installing Cisco Call Managers and Voice Gateways while continuing to maintain the customer base. • Improved data network speed, security and reliability via Cisco network appliance upgrade. • Improved wireless connectivity hot spots by planning, installing and testing Cisco Wi-Fi access technology. • Developed and trained clients on Cisco Unified Messaging system and Microsoft Outlook interoperability services. Environment: VoIP Infrastructure, Cisco Wi-Fi access technology, Cisco Unified Messaging system, Microsoft Outlook, Wintel and Cisco platforms, deskset validation, site readiness, cutover and hand-off strategies