Successful support services operations management in the contact center industry. With experience in the IT field, managed and oversaw a group of diverse support towers, including but not limited to Social Media Management, Media Production (Audio, Video, and Graphics), Training Delivery & Development, Knowledgebase and web development, and Reporting Dashboards development.In charge of managing a fast-paced, high-performance team and guiding projects to success through effective project management for different clients and markets (F&A, Energy, Green Power, among others). An important achievement for the team is acquiring a diverse skillset within a relatively small team and thus diversifying our services.Dedicated, results-driven, disciplined, and successful in accomplishing challenges and finding tailored solutions to meet the client’s needs.SpecialtiesMultiple-project design and ManagementSocial Media ManagementTraining and induction within different levels of the orga