Advisor for process import documentation according to customs regulations, laws, or procedures of Peru or any country if possible.Monitor or trace the location of goods. Confer with officials in various agencies to facilitate clearance of goods through customs and quarantine. Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle product and service inquiries Perform customer verifications Process orders, forms, applications and requests Record details of inquiries, comments and complaints Prepare and distribute customer activity reports Maintain customer databases Provide feedback on the efficiency of the customer service process