Building, designing, developing, evaluating, delivering and consulting in learning and professional development in USA and internationally. Strategic and operational use of training. Working with and across all staffing levels. Identification and incorporation of best practices. Performance consulting. Needs assessments. Gap analyses. Training evaluation. Policy, procedure and process development. Curriculum design and development. Synchronous and asynchronous e-learning. Content reusability. ERP. ADDIE. ISD. Budgeting and cost containment. Vendor management. Product training. Program and Project management. ROI metrics. Balanced Scorecard. Student-centered learning. Blended solutions. LMS selection and management. Leadership development. Staff development. Managing expectations. Managing virtual teams. Supporting a matrixed environment. Use of training as a revenue generator.