The Unified Communications Management Service offered by NIS helps businesses maximize their Cisco Unifed Communitcations investment by improving system and aication abailability and reducing operational costs. The introduction of voice over IP traffic and real time video traffic onto a data network creates a new level of complexity which presents new support and management challenges. Unless the network and applications traversing it are operating at peak performance, it can be difficult – if not nearly impossible – for an organization to realize the benefits of their UC investment. NIS helps businesses maximize their Cisco Unified Communications investment by improving system and application availability and reducing operational costs. As a Cisco Premier Partner, NIS has demonstrated its ability to support Cisco's advanced UC technologies with established processes, practices and tools. Additionally, advanced Cisco certifications in Unified Contact Center and Self Service Applications, further exemplifies its capabilities with the Cisco Unfiied Contact Center Enterprise (UCCE), Customer Voice Portal (CVP) and Intelligent Contact Management (ICM) software. NIS's UC Management service consists of four service elements which have been combined to deliver optimal operational support for organizations utilizing Cisco’s Unified Communications solutions. Customers receive the following service elements with the UC