Having worked for the past 7 years in the banking industry I have gained the following skills, Relationship Management: Experienced in developing strong professional networks and utilizing that network to bring in new business to the company and maintaining a strong network of business contacts. Portfolio Management: Generated new business by ensuring quality standards of customer experience and management of client relationships hence attracting, retaining and growing wallet share. Banking skills: An expert in handling banking procedures for example; customer service: retail management; digital banking; business banking and personal banking with the capacity to sell financial products. Customer Relations: Adept with managing customer service operations and providing proactive customer engagement through reviewing customer issues and proactively recommending solutions tailored to suit their needs. Compliance Management: Working knowledge in ensuring the implementation and adoption of all compliance requirements. Ensuring adherence to bank policies, CBK guidelines, local bylaws, and AML and KYC policies. Problem Solving Skills: A resilient problem solver with experience expediting the resolution of customer problems and complaints to maximum satisfaction. ICT Competence: Conversant with handling MS Word, Excel, the internet and Emails. I graduated from Moi University B.Sc. Human Resource Management. I have also completed C.P.A . I possess excellent communication skills both written and verbal, people skills, attention to details, accurate as well as working knowledge of different software. I am a conscientious person who works hard and pays attention to detail. I'm flexible, quick to pick up new skills and eager to learn from others