I am Patricia Marie Bustillo, 27 years old from Manila, Philippines and I can be your Virtual Assistant/Customer Support I am adept with Microsoft Office (Word, Excel, Powerpoint, Outlook) and other CRM programs. I am capable of managing complex, multi-line telephone systems, and typing skills. I am knowledgeable about Google Docs, Google Drive, and Google Calendar. I can help you clean up and organize your email and schedule. I am familiar with programs like Hubstaff, Salesforce, Team Viewer, MassPlanner, Hootsuite and other programs I am willing to be trained. I have 7 years of experience working in a BPO/call center as a Customer Service Representative/Sales and also for In-House Financial Institutions. My last work experience was an Account Sales Manager for a specific line of business (Small Medium Business). I do outbound calls to people who are the decision makers of a company. I do email handling and make sure to get in touch with our customers from time to time to check how our program is adding value to their company. I submit a ticket for urgent concerns (i.e. Technical Issue, Credit Memo). I schedule follow up calls and I was also trained to create and send quotes to customers. I also do the negotiation for pricing and convert those quotes to orders once clients confirmed and agreed to the price. I can be easily trained for anything or any program that will help the business grow. I am open to challenges as I use them as a stepping stone to add knowledge and to help my career in the long run. I am a hardworking and a trustworthy individual as I make sure to do work when it is work and not let any distractions to sway me from my goals. I always make sure to complete tasks given to me as I am aware that it will also be a measurement of my professionalism.