Results-oriented documentation, usability, web, software, and content management professional: Created guidelines for interface feedback and messaging (part of the HP database of product design best practices) Design and implementation of social networking and collaboration in a corporate intranet was featured in Jakob Nielson's annual report on the innovative use of social media Online Help won a design excellence award from the Society of Technical Communicators Four papers at professional conferences have documented major innovations and breakthrough projects that resulted in significant savings.Core writing, editing, and information architecture skills supplemented by hands-on expertise in interface prototyping and usability testing.Conversant with web programming languages (XHTML, CSS, JavaScript, and XML), web analytics, and search optimization.Extensive experience working with geographically dispersed, cross-functional teams. Proven expertise in creating tec