Quality Engineer with over 3 years of hands-on experience specializing in functional, regression, and automated testing in the healthcare industry. My expertise includes IVR (Interactive Voice Response) testing, where I have successfully designed and implemented test strategies specific to IVR systems, ensuring seamless functionality and optimal user experience. Proficient in creating, executing, and managing test cases for all types of applications. Skilled in identifying and documenting defects and collaborating with cross-functional teams to resolve issues. Solid understanding of testing methodologies, tools, and frameworks for ensuring the quality, reliability, and performance of software applications or IVR systems. Meticulous attention to detail to ensure that all aspects of software functionality are thoroughly tested and potential defects are identified and addressed. Strong verbal and written communication skills to collaborate effectively with cross-functional teams, document test results, and report defects clearly and concisely. Documented test strategies, test plans, test cases, test results, and bug reports for easy reference and evaluation. Performed automation testing using selenium C# with BDD framework. Created test summary reports and case studies.