I have been working in the Customer Service industry for the past 6+ years. 

I help my clients with Zendesk: 

-From the selection of the right plan to the service's subscription.

-Implementation from scratch. 

-Optimisation of the use of Zendesk for existing customer. 

-KPI tracking, creation of dashboards, and reports. 

-Optimisation of the workflow. 

-Audit on the service organisation and processes. 

-Audit on Zendesk use. 

-Providing feedback and levers of improvement. 

I am helping my clients with all their needs related to customer support area. Improving their performance and reducing their ticket cost, or the number of ticket per GMV generated. 

I am a solution provider. Don't hesitate to contact me to discuss your project needs or for further information.

Important note: I operate in French and English. My colleagues can support projects in Spanish and English.