Expert IT Customer Application Support Engineer, Virtual Assistant
I have 4+ years of experience as an Application Support Engineer, a Virtual assistant, IT/customer support specialist, Sales support/ Admin, Data Analyst & WordPress assistant. Here's a link to my portfolio: gbemile97.github.io/seunbanky-github.io/
I bring a wealth of expertise in troubleshooting tech challenges, from malware and virus elimination to printer setup, network issues, and driver problems. Additionally, I am well-versed in assisting virtually, Sales Administration, Database management, handling operating system and software installations, as well as data backup and recovery.
Effortlessly managing backend WordPress sites, I navigate through plugins and themes with ease. With a strong command of GitHub repositories, I seamlessly handle merging and pulling requests with branches.
Here's a glimpse of the comprehensive services I offer:
1. Application Support Engineer:
Manage your Hosting sites, Repositories Maintenance, Managing your Wordpress website, SAAS, PHP/HTML, Proper Issue/ bug Documentation!
2: Virtual Personal Assistance with IT experience:
Efficient task management using tools like ASANA, Slack, Zoom, Google Meet, Outlook, and Teams.
3: Product Listing/Sales Admin Assistance/Order raising:
--Elevate your products and enhance visibility.
-- Raise your sales orders accurately and relate with customers effectively
4: Customer Service:
--Providing both technical and non-technical support for optimal customer satisfaction. (You can check my portfolio for great feedbacks I have received from extremely satisfied customer after resolving their issues seamlessly!)
-- English Proficient (IELTS verified by Upwork :) )
5: Live Chat/Phone Call Support:
--Resolving 40-50 support tickets per day with speed and efficiency.
6: Mail Support and Management:
--Organizing your inbox and promptly responding to customer inquiries.
7. Admin/ Sales/ IT Support:
--Troubleshooting and resolving M365 application, Windows, and Mac OS issues with CRM/Ticketing tools like MS Dynamics 365 and ERP tools like SAP.
-- Proficient with tools like MS Dynamics 365, Jira
8. Data Visualization/Analysis:
--Providing valuable insights through Excel, PowerBi, and Google Sheets.
9. Word Data Entry, Wordpress SEO Optimization with RankMath, Article Writing:
--Accurate and efficient data entry tasks.
-- Writing and Optimizing Your Articles
10. PDF to Word/Excel Conversion:
--Transforming data and documents with precision.
Rest assured, I guarantee quick responses, high-quality work, on-time delivery, and an unwavering commitment to excellence. My mission is to enhance your customers' experience and ensure complete satisfaction.
I'm here to deliver exceptional service and support.
Best regards,
Oluwaseun