Worked with Turnaround International Private Limited as Team Leader / Project In charge. (March 2012 till June 2013)

About TI: Has specialized solutions and expertise Medical Billing and Coding Services, A/R solutions, Calling Services and Payment Posting.

Job profile:
• Audit and reporting of: Charge entry, Payment postings, Appeal and DOR’s as per SLA and KPI targets.
• Preparing daily workloads for staff & coordinating the daily allocation of work.
• Ensuring that staff are motivated, monitored and measured in line with company targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance for senior managers.
• Handling new client enquiries and acting as the face of the business.
• Providing prompt and accurate information on individual performance.
Worked with Syntel Sourcing Private Ltd. as Sr. Associate. (May 2008 to March 2012)

About Syntel: Syntel has specialized solutions and expertise in Banking, Capital Market and KPO solutions.
Job profile:
• Working for financial reconciliation process.
• Facilitate Operations review for management and staff.
• Facilitate HPC-High Performance Culture.
• Active member of Documentation Feedback, Development plans and Reports.
• On-job training to new candidates.
Achievements:
• Awarded with Titan of the month and Performance Convergys.
• Appreciations from client for working on high risk reports and resolving aged issues more than 120+.
• Participated in Dialogue Club and Special Training Programs arrange by Syntel Management.