Building customer and shareholder value. Simultaneously.

Since 1998, Customer Integrated Solutions has helped companies drive value and growth through a better understanding of customers and contemporary sales and marketing infrastructure. We offer proven tools and methodologies to link the Voice of the Customer to strategies, actions, and business results. We help companies with a dynamic and complex customer base mature through the stages of customer satisfaction, from awareness to demonstrated Customer Loyalty.

Our experience is broad and deep in driving growth. We’ve worked with European and Asian firms, working to drive greater results in the US market. We’ve worked with American companies to driver growth with their most important customers throughout Europe and Asia Pacific. Our industry expertise is diverse, including Aerospace, Biotech, Building Materials, Automotive, and Capital Equipment. We’re set apart because we provide more than just good ideas. Marketing Strategy is more than good PowerPoint–it is fact based, it is about focus, and it is only as good as a company’s ability to drive execution. Consulting isn’t relevant unless it converts to lasting change and results.

At Customer Integrated Solutions, we work with companies like Dow Chemical, Honeywell, bioMérieux, Kennametal, Flowserve, and LG to do things better, more aggressively, and with staying power: to prioritize their customers while understanding the complexity of these customers’ needs, expectations, and aspirations. We then partner with the leadership of our clients to ensure that we drive to newfound metrics, strategy and investment, goal alignment, and Six Sigma black belt projects.

Founded: 2000

Work Terms

Typical projects are 40% at time of closing agreement and remainder either at project completion or split into two additional payments. Prefer email or Zoom communication. Travel requires estimated expense invoice prior to significant travel and international travel.