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Skills

  • Active Listening
  • English Language
  • Technical Support
  • Corporate
  • Customer Support
  • GNU
  • Japanese
  • Language Translation
  • Linux
  • Microsoft
  • Research
  • Spanish
  • Unix
  • Video
  • Windows

Services

  • Customer Service

    $8/hr Starting at $95 Ongoing

    Dedicated Resource

    I have more than 2 years of Customer Support experience. I have worked for the following companies as a First Level Tech Support Agent: Verizon, AT&T, Winn-Dixie, FGA, Intel, IAMSA, and some SOHOs. I...

    Active ListeningCustomer SupportEnglish LanguageTechnical Support
  • Technical Support

    $8/hr Starting at $95 Ongoing

    Dedicated Resource

    I have provided Tier 1 and 2 technical support to corporate network and workstation users such as Intel, FGA, Greyhound, Verizon, AT&T, Winn-Dixie, and mexican companies since 2006, that makes over 4...

    CorporateGNULinuxMicrosoftTechnical Support
  • Translation services

    $8/hr Starting at $35 Ongoing

    Dedicated Resource

    My native language is Spanish, and I'm fluent in English and studying hard to become fluent in Japanese. I have worked in English-speaking environments since 2006, and earned a TOEFL score of more than...

    Active ListeningEnglish LanguageJapaneseLanguage TranslationResearch

About

I am an IT professional, dedicated to software engineering and minimalistic web programming. I also provide translation services between Spanish, English and Japanese, in that order.

Based in Mexico City, I have worked for companies like Telvista, Accenture and Compucom, in major campaigns such as Intel, First Group America, Greyhound, Verizon, AT&T, Audi, Winn-Dixie, and have also worked for national companies in the helpdesk/tech support department since 2006. My last work experience ended in October 2015, providing Tier 1/Tier 2 technical support over many telecommunication channels (telephone, chat, remote, VPN, etc). I have also translated confidential (as in company-owned) documents from English to Spanish and viceversa. I aim to build work experience using Japanese as the main communication language.

Work Terms

I feel comfortable working from 2 hours up to 8 hours a day, Monday through Friday fits best my university schedule, but I have full availability during vacation time (mid-summer and winter).

I'm used to massive office environments, I perfectly understand how valuable time is for a company and its clients and customers. ITIL, TIA and some ISO standards that apply to IT companies are what I have learned in school and work, and some companies have provided me with courses that prepare their employees to new software technologies, mainly Microsoft Windows and Apple MacOS operative systems and specialized applications.

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