To be in a Quality Assurance Associate, Team Leader/Supervisor, Recruitment Associate, Customer Service Associate (Ticketing, Phone or Chat), or Technical Support Associate position.

Hi! My name is Edbert Lemuel B. Domingo, and I have been working in the Business Process Outsourcing Industry for quite a while now (More than 17 years of experience) and have assisted customers via phone, ticketing, and chat support for top Fortune companies such as Qwest, Time Warner Cable and Bright House Networks, T-Mobile USA and UK, and Macy's. I have worked for them as a Customer Service/Technical Support Associate, as a Quality Analyst and as an Accent and Conversational English Coach.

Remotely, I have worked as a Customer Service Manager for Luxor Corporation for 2 years as well as a Customer Service Associate with Jarwest.com and Ads With Purpose. I have also worked as a Technical Support Advisor for Deliverr, a 3rd party fulfillment center in the United States. Most recently, I have worked as a Customer Service Advisor with Serial 1/Harley-Davidson for 8 months, and as a Customer Service Expert with True Leaf Market for 1 year and 4 months. With all these mentioned, I strongly believe that I am going to be a good fit with your company, especially with Customer Service, and would be an immediate asset to the growth of your company.

I would say as a Customer Service Specialist, we need to have the skills to support our customers/clients such as perfect communication skills, exceptional phone etiquette, excellent ticket/chat handling skills, a whole lot of patience as well as being able to pay close attention to details.

We need to have a mindset of not settling for second best but being able to provide the best service or resolution possible to our customers. With all this being said, I strongly believe that I possess all these qualities which make me a strong candidate for the position I am applying for.

I also have extensive knowledge of E-Commerce procedures such as returns, refunds, product reshipment, exchanges, shipping inquiries, disputes, escalations, order management, fulfillment issues for their customers, warehouse management, inventory management, logistics monitoring, etc.

We are currently subscribed to PLDT Fiber Internet with a Download Speed of up to 200 Mbps and an Upload Speed of up to 200 Mbps. Equipment-wise, I have a Lenovo Laptop with a Ryzen 7 Processor with 16GB RAM (Equivalent to Intel Core i7) which I would primarily use for work. I also have a Core i5 Desktop PC for backup and with all these mentioned, these factors are very conducive for online/WFH set-up.

Work Terms

I am open to any timezone that I would be required to come in to work as I consider myself flexible with my schedule and hours. My preferred communication modes would be Skype (live:.cid.8eeee7c33db7033f) or via message (edbertlemueld@gmail.com).

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