Success oriented and outgoing with a positive attitude
Rapidly analyze and recognize problems and find solutions
Creative, flexible and efficient work habits
Problem solver and team player
I am a competent and highly motivated Help Desk Support with almost 18 years of solid experience in the Business Process Outsourcing as IT Support. I am a Success oriented person and outgoing with a positive attitude, strong sense of responsibility and self motivation.
I am able to do multi tasking, a problem solver and a team player. My effective understanding of basic and complex technical aspects of various products enables me to take and make technical and non technical issues, and deliver positive results.
Technical Proficiencies:
Hardware: Dell Dimension desktops, Optiplex and XPS systems, Dell Inspiron and Latitude portables. Lenovo AiO desktops, Lenovo Thinkpad X, T and Edge series laptops.
HP, Epson, Brother Printers and Faxes
Operating System: Windows XP, Windows 7, Windows 8 and Windows 10 home/Professional. Mac OSX El Capitan, MAC OSX Yosemite, MAC OSX Sierra, MAC OSX High Sierra
Applications tools: Office 2003, Office 2007 and Office 0365
Microsoft Active Directory.
Antivirus software Symantec and Norton.
Mapping Shared Drive.
Adding Network and Local Printer.
Ticket administration (JIRA, Samanage, Zendesk)
RSA Token, Vmware , Remote Tools (Remote Desktop, Teamviewer, LogmeIn) , Backup systems (Crashplan, Veritas\Norton Backup Exec), IBM Emulator – AS400, Dell Edge servers.
Certifications:
Avaya Certified Associate: Implement IP Telephony
Clipsal Datacomms Endorsed Installer: Structured Cabling
Office 365 for Administrators: Supporting Users Part 1
Office 365: Administration
Office 365: Troubleshoot Availability and Usage
Work Terms
Availability: 24/7
Rate: $8/hr
Language: English
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