Technical Support for 7 years, career experience in Technical helpdesk environment. To obtain position that will enable me to use my strong or

Work Terms

Occupational History:

Infrastructure Managed Service Desk Engineer FPT Software Phi.
• Create New users account in Active Directory
• Grant access and permission to Folders of the Infrastructure Organization Unit
• Monitor Printer and Network Servers
• Troubleshoot Infrastructure Application Issues
• Managed Microsoft Outlook Configuration
• Train New Service Desk Agents
• Provide updates to Infrastructure Projects
• Install different Infrastructure Applications on users PC


Technical Consultant/Oracle Software Co. Azpired Outsourcing Service Center (2016 January-2018 March)
• Install Oracle database server to end user system
• Troubleshoot issues end user encounter using Oracle server
• Install internal applications to the server
• Troubleshoot Oracle-Micros POS
• Fix Oracle-Micros POS reporting system issues

Technical Support/ Dell Computers Stream/Convergys (2014 October-2016 January)
• Remote into home user’s system to troubleshoot network connection issues, Application issues and installation
• Does windows update to user’s system
• Troubleshoot malware issues
• Troubleshoot hardware issues (computers, modem, router, cables)


Customer Service/Technical Support Qualfon Phils (2011 May-2014 August)
• Troubleshoot phone issues (won’t turn on, can’t make and receive calls, etc.)
• Install phone applications
• Troubleshoot phone connectivity issues (Internet, applications)

Store Marketing Assistant Freemonts Food Corp./ Jollibee Zamboanga (Working Student)
• Train new employees for Customer Handling
• Train employees for tools and equipment’s usage
• Handle events (parties, conventions)