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Skills

  • Campaign Management
  • Campaign Planning
  • Content Development
  • Content Writing
  • Finance
  • Financial Services
  • Management
  • Marketing
  • Microsoft Excel
  • Microsoft PowerPoint
  • Report Writing
  • Strategy

Services

  • Marketing and Customer Experience Expert

    $10/hr Starting at $150 Ongoing

    Dedicated Resource

    7+ experience in services and marketing for an Indian Financial Services Company. Excellent communication and power point skills. Hands-on with content development, digital marketing, tele marketing,...

    Campaign ManagementCampaign PlanningContent DevelopmentContent WritingFinance

About

Marketing, Service and Customer Experience professional, with more than 7 years of proven experience in incubating, scaling and leading Marketing & Customer Service functions for an NBFC.

Expertise in business channel enablement, enhancement and integration
Customer experience design, enablement and operationalization
Customer experience management - CX Measurements ( NPS, CSAT etc.), Closed loop feedback program design
etc.
Customer Service sourcing strategy and transition
Managed Customer Service, Contact-Center and Marketing functions
Analytics driven customer retention programs design and implementation
Excellent communication and presentation skills