Expert in Cartography & Maps (Data Entry)
A highly experienced and competent IT support technician with ten years’ experience. An excellent communicator with the ability to explain procedures in a practical and user friendly way means that many IT problems can be solved via the telephone, chat or email.
Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis.
Administration & IT Support skills
• Expert in Cartography & Maps
• Administration - Clerical, Reception, Data Entry, Personnel
• Providing first level technical support to clients.
• Ability to convey technical solutions in a clear and concise manner.
• Installing and configuring IT software.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
• Quickly responding to customer enquiries and concerns.
• Escalating unresolved problems to other support staff.
• Taking ownership of problems and tracking them to a successful conclusion.
• Raising & maintaining incident tickets and problem records.
• Continuously reviewing performance against Service Level Agreements.
• Analyzing call logs to spot trends and underlying issues.
• Producing documentation and reports to a high standard.
• Testing and evaluating new technology.
• Setting up new users' accounts and profiles and dealing with password issues.
• Monitoring IT network to ensure availability to all users.
PERSONAL SKILLS
• Proactively working as a member of a team.
• Active questioning & listening skills.
• Maintaining individual performance targets.
• Ability to work under pressure.
• Excellent problem resolution skills.
• Good communicator at all levels.
• Work well as a member of a team & in isolation.
• Open to different ideas, working practices and cultures.