Expirience with Enterprise Customers in SCCM
Senior Support Engineer
• Delivered Premier Support Services to Microsoft’s Enterprise Customers in SCCM, SCVMM, WAP, Private Cloud and App Controller related technologies at Customer Support Services.
• Delivered Premier Support Services to enterprise customers in Windows Platform related technologies
• Delivered support in German, English and Turkish languages to Microsoft’s premier customers in Europe, Middleeast and Africa.
• Advised Microsoft’s premier customers regarding the mentioned above technologies based on MS best practices.
• Delivering a high-quality customer and partner experience (CPE) through timely and effective Response and Resolution
• Blogging issues to help proactive others
• Proactive product deliveries in order to increase the technical level of premier customer’s personnel
• Deliver technical briefings for all premier customers.
• Mentoring of new hires
• New Hire Trainings
• Trainings for Customer
Technical Lead
• Creating and helping and advising my colleagues with a development plan. Observation the needs of the
Team and planed workshops. Training check and improvement for the trainings with budget planning.
• Readiness planning and sharing
• Personal career development and planning also for the team
• Escalation Point for the Team in political issues with customer and their Management
• Member of the global escalation team and worked mostly on complex, critical, unsolved and escalated incidents from my Team and others world-wide. Worked very close with the development team in the U.S.
• Developed several complex SCCM Projects with customers in MEA Region successfully. Designed and Implemented the projects
• Changed and added Recommendations to Customers Documentations
• Interviews with Microsoft Candidates in EMEA / MEA. Created Assessment questions and recommendations hire or not hire to HR Management.
• Existing MEA Team with 7 members was Interviewed by me and ramped up also from me and working now successf
Work Terms
Each SCCM Environment and Architecture is different and needs individual work. A standalone Primary Server differs between Central Site and different Primary sites and maybe Secondary Sites with different component Server.
In the past 11 years at Microsoft I have run a lot of Health checks / Documentation.
The time consumed for each customer is different and cant be generalized. 10 hours up to 50 hours or more.