My objective is to provide 100% accurate service to my client and give client full satisfaction and dedication as well as establish a wonderful working relationship. My core competency lies

I am pleased to showcase my skills in Customer Support and Team Management that includes Billing, Technical, Email, Ticket and Chat, Administrative Support, Order Processing, Web Research and Data Entry and a Gaming Specialist. I have amassed a considerable amount of experience with my years of experience in a BPO industry and has been nurtured to utilize my skills in business perspective. I joined the prestigious companies like Sitel Corporation, Teleperformance Philippines and Sutherland Global Services. The responsibilities includes handling email, chat and call inquiry from the customer, placing orders and provide timely response to customer queries using product knowledge and troubleshooting steps, support Tier 1 agents in the absence of the supervisor to balance workflow and meet demand as a Tier 2 Technical Support Representative. A delegate to resolve customer’s issues ranging from internet troubleshooting, software, email and online gaming and assisted them on account management. Also assisted field technicians on Internet, VOIP, IPTV installation, repair and troubleshooting for customers.

I am not only doing the job but see to it that every task has to be done correctly, professionally and could surpass clients expectations. I would like to shape their dreams and purpose into an exceptional product reliable enough to work with on a long term basis and would have a repeat business with them. I consider these to meet clients demands and would be a competitive candidate for a job post

Work Terms

Skype would be a great platform for a follow up interview.