Remote Consultant | Customer Service Manager | Management Accounting
I worked in the BPO industry for 10+ years for US clients (Expedia and American Express Global Business Travel) as part of the Leadership team. I am also an International Air Transport Association (IATA) certified Travel Counselor. As a Leader, I have experience in Team management, Process improvement, Decision making, Conflict management, Data analysis, Recruitment, Training, Coaching, Performance management, Finance management, Operations management, Strategic planning and Time management.
I am a Management Accounting degree holder. As an Accountant, I have experience in auditing and finance management for local companies in Cebu, Philippines.
As a remote Consultant, I have experience in Process Building, Process Improvement, Decision Making, Team Management, Analytics, Customer Support (phone, email and chat), Google Suite, MS Office, Social Media management, Ecommerce platform management (Shopify, BigCommerce, Amazon), Asana, Zendesk, QuickBooks.