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Skills

  • Analytics
  • Business Coaching
  • Capacity Assessment
  • Case Studies
  • Communication Skills
  • Curriculum Development
  • Customer Service
  • Governance
  • Humor
  • Leadership
  • Problem Solving
  • Program Management
  • Relationship Building
  • Strategic Planning
  • Surveys

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Services

  • The Topography of Leadership

    $125/hr Starting at $10K Ongoing

    Dedicated Resource

    12-Hour Program designed to sharpen leadership skills for executives working in diverse environments. Maximum class size -- 25 Focus areas: Homework assignments Individual and Group Exercises to Include...

    AnalyticsBusiness CoachingCapacity AssessmentCase StudiesCommunication Skills

About

We Build Success for Everyone

M. H. West and Co., Inc. (WEST) is a management and education consulting company based in Richmond, Virginia. Its ownership is held by an African-American female. WEST has a 26 year history in providing professional services to companies in the private and public sectors. Some of its clients have included Fortune 500 companies, extremely large federal and state agencies as well as local governments and nonprofit organizations. The firm's Chair/CEO advises and consults on matters involving operations, development. structure,regulations and strategy in diverse industries. Marilyn is known for her strong analytical, communication, management and planning skills,decisiveness leadership and volunteerism. She also is competent in leading diverse teams and individuals, regulatory impact studies (especially in the health care industry) workforce development initiatives, survey research and government relations and lobbying. WEST's project profile aligns with the expertise of the company owner and the cadre of full-time researchers,analysts and the vast number of professionals in the firm's network. WEST is proud of the 350 clients gained and some thousand project engagements undertaken over the life of the company. WEST adheres to its values that shapes its culture of competency, compassion and collaboration. The firm and its Chair/CEO have been recognized widely for its corporate citizenry and high performance operation. WEST uses its website and other communication forms such as webinars, virtual classrooms and teleconferencing to complement its work on the ground. Social media is a must and WEST leverages this communication method to reach many of its audiences that are located around the world,

Founded: 1991

Work Terms

M. H. West & Co., Inc. customizes its technical assistance and consultancy services to align with clients' needs. The following are some of the elements of WEST's work on behalf of clients to promote optimal customer service:
1. Maintains hours of operation from7 AM to 7 PM, Monday through Friday
2. Work Hours are performed on weekends and holidays when warranted.
3. Work is governed by a contract with scope of work
4. Discounts are available for services
5. Expenses are known/approved in advance
6. A Work plan drives all project engagements
7. Client calls are returned within 12 hours
8. Regular reports on project implementation are generated
9. Frequent Meetings held with clients
10. Regular progress reports are generated
11. Varied communication modalities are used
12. Payments released when Progress Reports are filed and work aligns with the work plan
13. Loaded rates for tasks range from $75 to $200 per hour
14. Opportunities given for Client Evaluation throughout project engagement
15. Liability insurance carried
16. Prompt payment by clients recognized and discounted
17. Confidentiality agreement required
18. Company CEO serves as PM on all contracts
19. Multiple terms of payment

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