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Skills

  • Administrative Assistant
  • Analytics Reports
  • Customer Experience
  • Customer Service
  • Data Analysis
  • Data Management
  • Invoice
  • Management
  • Payment Integration
  • Process
  • Process Analysis
  • Process Design
  • Process Improvement
  • Research
  • Vendor Management

Services

  • Virtual Assistant: Customer Support

    $15/hr Starting at $30 Ongoing

    Dedicated Resource

    With 13 years of experience providing great customer service by coordinating closely with our internal and external customers to ensure the service level agreement will be met. I also manage projects...

    Administrative AssistantAnalytics ReportsCustomer ExperienceCustomer ServiceData Analysis

About

I'm a passionate person with integrity, and flexibility, and very diverse in culture and people differences.

I have worked in an operational and administrative for 10 years in an international solutions company. I provide guidance and support on the day-to-day operation of the team and oversee and supervise the team, ensuring everyone is pulling their weight, distributing the workload evenly, ensuring motivation and performance levels are maintained, and meeting customer service satisfaction rates. I also manage stakeholder relationships which include weekly/ monthly reviews, initiating projects, and doing an end-to-end process and workload analysis.

With experience in lean process and cost savings, I have finished 4 A3 projects and 18 JDI (Just Do It) projects. I'm interested in research, logistics, people management, data analysis, process improvement, and customer service.

Work Terms

Hourly rate