My commitment is professional, following best practices, providing every inch of detail to clients, and keeping clients happy with the quality of work.
Expertise in ITSM, ITOM-Discovery, Event Management, CSM, ITAM, Subscription Management, Dynamic Translation, and other applications/modules
Expertise in IntegrationHub Spokes like Microsoft AD, Microsoft Azure AD, Microsoft Exchange Online, Jira, Microsoft Intune, Microsoft SCCM
Extensive knowledge in Flow Designers, Rest APIs, Scripted Rest APIs, Rest Messages, CMDB & Discovery administration, setting up MID Servers, Developing Patterns
Integrated ServiceNow with LDAP, OneIO, eCall, LeanIX, Sailpoint, Single Sign-on
Created several Service portals end to end
Have worked on Orchestration, configuring Microsoft Exchange Online with ServiceNow
Implemented Incident, Problem, Change management, and Service Catalog
Translate business requirements into technical architecture of the proposed solution taking advantage of out-of-box functionality minimizing required customization
Designed and implemented business solutions on the ServiceNow ITSM platform.
Experienced in Using Reports and Performance Analytics modules, data sources, widgets.
Experience in configuration of Import Sets, Transform maps, SLA, Data Sources
Hands-on experience in implementing best practices of ServiceNow in developing and customizing Business Rules, Scripting (UI Policies, Catalog Client Scripts, and Client Scripts), Scheduled jobs, etc.
Responsible for research, planning, coordination, and implementation of application solutions from conceptual design requirements
Supported the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing QA and user acceptance testing
Conducted assessment of existing change control, incident, and problem management processes to develop and implement continuous process improvement plans
Work Terms
Hours of operation: any time can be discussed
Payment terms: can be discussed
Communication language: English
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