I'm an enthusiastic, reliable, and hardworking individual. I specialize in providing products and services, attending to customer's questions and resolving any emerging problems that customer's accounts might face with accuracy and efficiency. I maintain professionalism even when stressed by customers, my target is to ensure excellent service standard, respond efficiently to customer enquiries and maintain high customer satisfaction.
SKILLS:
●Persuasive Speaking skill: I speak positively and confidently and also offer compelling conversations that leads to conversions or call-to- action
●Empathy: This allow me to understand customer's emotions and feelings and comprehend their point of view and also treat them like I would want to be treated
● Adaptability: I’m flexible, I provide help to customer’s needs through various means such as: Live chat, Telephone, mail, and social media, no matter the situation I adapt to the changes in other to give prompt response to their complaints, inquiries and questions.
●Good Communication skills: I have an exceptional verbal and writing communication skills which makes me pass information clearly and efficiently to customer’s using appropriate words.
●Self discipline: I maintain professionalism, self control and calmness while dealing with an irritated, confused or an irate customers.
●Active Listening: I always take time to truly listen to customer’s issues and understand what they want in other to solve their problems.
●Consultative: I take time to learn and understand the in and out of the organization I work for in other to be able to give relevant information about their products, Services, policies and experiences to new or existing customer’s when needed.
●Attentiveness: I always engage with my customers and make them feel special by following up and asking questions about products they purchase and how to serve them better.
● Effective Time Management: I always prioritize my time and efficiently manage my schedules in other to give quick response to customers.
● Self motivated: I Stay up to date with technology and constantly seek new training on how to become a better Customer service representative.
I'm proficient in CRMs tools: Slack, Freshdesk, Gorgias, Zendesk, Zoho, Intercom, Teleforce and others.
● Project management tools; click up, monday.com, Trello. Asana.
● Appointment setting tools: Calendly, Google calendar, Pick time and Acuity.
●mail Marketing tool: Chimpmail.
Google suit, Microsoft Teams, Zoom, Loom, Google spreadsheet.
● Inbox management.
I’m available to work Immediately.
Work Terms
I'm available to work 40 hours a week and preferred been paid through this freelancer website.