An Enthusiastic to work on processes, project management, strategic planning and change management
Seasoned Technocrat & PMP Certified with over 27 years of experience in Multiple Project Management, Service Delivery, & Product Lifecycle Management
Excellence in managing end-to-end delivery/program/projects planning & implementation (using CMM Level 5 and PMBOK processes) from scope management to activity sequencing, effort & cost estimation, pre-sales (RFP & RFI) activities, risk analysis to quality management in line with the guidelines & norms
Multi-domain experience: Health Care, Insurance, Regulatory, and QA services
Track record of defining the product vision and managing the product development process; conceptualized and implemented an innovative technology strategy supporting business development needs & market growth
Led all operational aspects of Managed Services by ensuring stable, robust & scalable operational processes to support public, hybrid, and private delivery models with an innovative and forward-looking on-demand platform of services.
Ensured Service performance & improvements based on metrics analysis
Experience in Onshore-Offshore model, Worked onsite with the USA and Europe-based clients in multiple engagements.
Delivered a high-quality customer experience, and elevated customer satisfaction, while adhering to the SLAs & work processes
Impeccable record of building high-performance teams, implementing continuous improvement programs & partnering with multiple global stakeholders
Partnered with various levels including top management across the organization to develop/ commit resources, communicate global objectives, and produce standards & procedures; facilitated process improvements, efficiency/time saving for business units.
Contributed to the business & technology vision and directing by influencing strategies & monitoring the execution of major technology initiatives
Adapted software industry best practices such as Agile Methods, Test Driven Development for use in multiple and concurrent projects
Strategic Delivery (PMO) Management
Key Account Management
Customer/Client Management
Leading Change Management
Staffing & Resource Management
Global Service Delivery Management
Data-Driven Performance Improvement
Leading System Compliance and Standards
Risk Management
System Architecture/Solution Building
Stakeholder Management and Engagement
Cost & Benefit Analysis
Business Continuity Planning
Pre-sales & Post-sales Support
Thought Leadership
Cross-functional Collaboration
Team Leadership
Work Terms
Part-Time and ready for Full-time if long-term.
Payment mode preferred bank
Preferred Communication via email and required numbers can be shared.
Ready for NDA and MOU