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Skills

  • Application Support
  • Call Monitoring
  • Email Support
  • Helpdesk
  • Manual Testing
  • Project Coordination
  • Software Testing

Services

  • IT Application Support,Software Manual

    $8/hr Starting at $50 Ongoing

    Dedicated Resource

    IT Application Support,Software Manual testing 3+ Year Exp, Coordination with end user and development team,call Monitoring with global helpdesk tools, Project documentation, test case ABBYY Template...

    Application SupportCall MonitoringEmail SupportHelpdeskManual Testing

About

IT Application Support,Software Manual testing 3+ Year Exp, Coordination with end user and development team,call Monitoring with global helpdesk tools, Project documentation, test case ABBY

Objective: To achieve professional satisfaction, personal growth and position by working in the Information Technology Industry that provides a learning environment where I can make the best use of my knowledge, skills and abilities.

Education:

Secondary: UP Board, (2001)
Senior Secondary: UP Board, (2003)
Graduation: Purvanchal University, (2006)
(U.P.College Varanasi) (B.A.)
Activities: Done ANIIT 2 Years course from NIIT (2009).
Done ITIL® V3 foundation level training (organization level)
Skill-Set: Languages known – C#, .net, HTML, MS SQL Server, ABBYY FlaxiCapture Studio, Magnify Gold, BMC Remady,OTRS
Platforms - Microsoft-Office/Outlook Windows XP/Me/Vista/7/8.


Work Experience:

Current -MothersonSumi INfotech & Design Ltd Noida (www.mind-infotech.com)

Role: Support Engineer
Duration: Since 07-Oct -2010 to Till Date.

Responsibilities:-

• Receive application issues from users, client operations centers, etc.
• Perform day-to-day operations, administration and maintenance activities in support of the application.
• Define application specific alarm thresholds.
• Monitor ticket queues, including tickets generated from alarms (automated).
• Monitor pre-defined batch schedules for exceptions and react (fix/escalate/inform).
• Manage application startup/checklist tasks, log files, queues, transactions for exceptions and react (fix/escalate/inform).
• Manage event thresholds - define and determine thresholds to meet service commitments.
• Troubleshoot application problems and refer identified problems to appropriate workgroups.
• Analyze impact of requested changes.
• Ensure all changes are based on a properly documented and approved Change Request or Work Agreement.
• Participate in production problem analysis - provide specific, relevant production information to assist in troubleshooting the problem.
• Identify monitoring gaps and assist in implementation.
• Install internally developed code, vendor software and relate

Work Terms

4 hour par day part time email

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