Customer satisfaction above all else!
Here are my skills:
Microsoft Office 365 Admin Environment
Exchange Online Environment:
SharePoint Online Environment:
OneDrive for Business
Microsoft Teams
Yammer
Power Automate
Active Directory
Hands on experience in Windows PowerShell scripting for O365
CRM tools:
- MS CRM Dynamics
- Service Now
- Jira
Remote tools:
- MS Teams
- Log me in
- Quick assist
Experience handling IT issues:
- Basic Computer Networking
- Desktop issues mostly Windows (hardware and software)
- Printer
- Knowledgeable in Cloud-based services, VPN, and Virtual Machines, Cisco Telephony Software (creating user)
- Knowledgeable in VOIP
- Knowledgeable in TCP/IP
Work experience:
Office 365 Technical Support Engineer: current
IT Office 365 Technical Support Engineer (MSP) in North America and EMEA (phone, email and chat support): 2015 - 2021
Technical Support (BPO) for ISP and Networking devices in North America and EMEA (phone, email and chat support): 2007 - 2015
Work Terms
30+ hours a week, and weekly payment
Attachments (Click to Preview)
-