Looking for new opportunities
Hi everyone,
My name is Tina and I'm almost 29. I live in Bulgaria - a small country in Eastern Europe. I started working in call centers at the age of 18 which is a well-developed area here. Personally, with whatever I do I like to be good at it. So, through time I was promoted a few times to a team lead and manager. For details in my experience, please feel free to check my linkedin profile:
https://bg.linkedin.com/in/radostina-zaneva-9a540a82
I have experience in call center capacity planning; communicating with company clients; agent, client and campaign analysis; schedule creation and approval; establishing KPIs as well as personal and team targets; assisting with team members' evaluation process including creating feedback forms; working on the motivating the agents and team lead and the training manager; creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort, Providing coaching when required and presenting the team with a vision of the project objectives; motivating and inspiring team members; help with resolving dysfunctional behaviour; striving for team consensus and win-win agreements; assuring that the team members have the necessary education and training to effectively participate on the team; encouraging creativity, risk-taking, and constant improvement; coordinating with internal and external customers as necessary; familiarizing the team with the customer needs and specifications; designing targets and standards, the development process, techniques and tools to support task performance; assuring that the team addresses all relevant issues within the specifications and various standards within the established time frame; establishing meeting times, places and agendas; providing status reporting of team activities against the program plan or schedule; keeping the project manager informed of task accomplishment, issues and status.