"To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity."
I have over 8 years of experience in Customer Service assisting US, Australian customers. I was trained at a large Call Center in the Philippines and served as a Coach/SME Subject Matter Expert for 2 years. I've handled 4 different accounts in one company that includes email, chat, voice and sales skills from different line of business and I was able to attain the goal to become a Sales Superstar Agent in Onstar account. I am a Mass Communication student, a Producer and a lead actress in our Musical Play, awarded as the Best Producer with the Best Production Design in our school.
I am a Certified Email and Content Marketing/Writing that can help and delight your customer with their businesses using these skills. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.