Corporate CEx strategy & modeling senior specialist

Innovative professional with extensive experience in developing and implementing Telecommunication and information technology and network solutions with demonstrated initiative, creativity and success with Over Twenty-one years' cumulative ICT, Telecommunication, Customer Experience, Quality Assurance and Project/program management experience in industry and academia.

Extensive Experience in customer centricity, Customer Experience Management, CEM solutions proven by professional certificates form standards org. such as but not limited to: TmForum, ASQ, & CX Networks.

Deep knowledge and experience in CEx strategy, customer advocacy, Persona, loyalty and customer engagements disciplines that enables customer centric decision-making in senior management & executive forums and delivery of a superior customer experience to seek market differentiation.

Profound Technical Experience in IT, Digital transformation, Management Information System, Cloud, development, strategies, policies and procedures.

Deep understanding with hands on experience in strategic planning, development, execution, cost containment, budgeting/finance, establishing and improving of governance and business processes.