Trained over 1500 participants across Asia Pacific and the Middle East from various multinational and local training companies including Scope International, Hewlett Packard, IBM, CTS, Tata cons

An Experienced IT Post Graduate, Certified ITIL Expert, PRINCE2 Practitioner, ISO/IEC 20000 ITSM, APMG / BCS / EXIN / Peoplecert Accredited ITIL Process Trainer with 12+ years of Service Support and Process / ITSM experience. Plus, prior experience as Senior Technical Support, Process, and ITSM Service Coordinator, Subject Matter Expert.
An accomplished Trainer with excellent Presentation skills on delivering training, both in-house and external training. Held managerial positions (ITIL Process manager) is one of the TOP MNC’s. Serves as an associate consultant and corporate trainer to several well-established Clients. Point of Approver for Process content Management. Part of several documentation teams as a consultant in creating eLearning/PPT slides/Handbooks etc.

Also, serves as a Process Consultant for implementing ITIL/ITSM processes across various businesses like Retailing, Health Insurance, and Telecom etc. on a regular basis. The Business involves develop a plan for a new service, design the implementation approach and architectural design, transition the service, process to handle day to day operations, and process to continually improve the service.

Work Terms

• Delivered more than 100 ITIL, PRINCE2 and ITSM training sessions within and outside the country. Including Online batches to US, Canada, Europe, Australia and the Middle East etc.
• Hands of experience in handling ITIL training for varied levels and different Organization (Corporate batches).
• APMG / EXIN / BCS and PEOPLECERT accredited ITIL Trainer for all modules. (Foundation, Intermediate, and MALC).
• Hands on experience in preparing ITIL/PRINCE2 Training documents, based on my organization guidelines.
• eLearning Content preparation consultant (SME)
• Documentation for all IT and business processes across the entire lifecycle.

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